Terms and Conditions

Last Updated: April 28, 2026

We are Iwen Labs LLC, a limited liability company registered in Arizona ("Company," "we," "us," "our"). We operate RoofMarshal at roofmarshal.com, as well as any other related products and services that refer or link to these legal terms (collectively, the "Services").

You can contact us by email at contact@iwenlabs.com.

These Terms and Conditions constitute a legally binding agreement between you, whether personally or on behalf of an entity ("you"), and Iwen Labs LLC, concerning your access to and use of the Services. By accessing the Services, you have read, understood, and agreed to be bound by all of these terms. IF YOU DO NOT AGREE WITH ALL OF THESE TERMS, YOU ARE PROHIBITED FROM USING THE SERVICES AND MUST DISCONTINUE USE IMMEDIATELY.

We reserve the right to make changes to these Terms at any time. We will notify you of material changes by email. Your continued use of the Services after changes are posted constitutes acceptance of the updated Terms.

Table of Contents

• 1. Our Services
• 2. Intellectual Property Rights
• 3. User Representations
• 4. Prohibited Activities
• 5. User Generated Contributions
• 6. Contribution License
• 7. Services Management
• 8. Term and Termination
• 9. Modifications and Interruptions
• 10. Governing Law
• 11. Dispute Resolution
• 12. Corrections
• 13. Disclaimer
• 14. Limitations of Liability
• 15. Indemnification
• 16. User Data
• 17. Electronic Communications, Transactions, and Signatures
• 18. Miscellaneous
• 19. Estimation and AI Output Disclaimer
• 20. Contact Us

1. Our Services

The Services are intended for internal business use by roofing contractors and their authorized employees. The information provided through the Services is not intended for distribution to or use by any person or entity in any jurisdiction where such use would be contrary to law or regulation. Users who access the Services from other locations do so on their own initiative and are solely responsible for compliance with local laws.

2. Intellectual Property Rights

Our intellectual property

We are the owner or licensee of all intellectual property rights in our Services, including all source code, databases, functionality, software, designs, text, photographs, and graphics (collectively, the "Content"), as well as the trademarks, service marks, and logos contained therein (the "Marks"). Our Content and Marks are protected by copyright and trademark laws worldwide.

The Content and Marks are provided through the Services "AS IS" for your internal business purpose only.

Your use of our Services

Subject to your compliance with these Terms, we grant you a non-exclusive, non-transferable, revocable license to access the Services solely for your internal business purposes. No part of the Services, Content, or Marks may be copied, reproduced, republished, uploaded, transmitted, distributed, sold, or otherwise exploited for any commercial purpose without our express prior written permission.

Your submissions

By sending us any question, comment, suggestion, idea, or feedback about the Services ("Submissions"), you agree to assign to us all intellectual property rights in such Submission. You agree that we shall own this Submission and be entitled to its unrestricted use for any lawful purpose, without acknowledgment or compensation to you.

3. User Representations

By using the Services, you represent and warrant that:

• You have the legal capacity and agree to comply with these Terms;
• You are not a minor in the jurisdiction in which you reside (users under 18 are not permitted);
• You will not access the Services through automated or non-human means, whether through a bot, script, or otherwise;
• You will not use the Services for any illegal or unauthorized purpose; and
• Your use of the Services will not violate any applicable law or regulation.

If you provide any information that is untrue, inaccurate, or incomplete, we have the right to suspend or terminate your account and refuse any current or future use of the Services.

4. Prohibited Activities

You may not access or use the Services for any purpose other than that for which we make the Services available. As a user of the Services, you agree not to:

• Systematically retrieve data or other content from the Services to create or compile a collection, database, or directory without written permission from us;
• Trick, defraud, or mislead us and other users, especially in any attempt to learn sensitive account information such as user passwords;
• Circumvent, disable, or otherwise interfere with security-related features of the Services;
• Disparage, tarnish, or otherwise harm, in our opinion, us and/or the Services;
• Use any information obtained from the Services to harass, abuse, or harm another person;
• Make improper use of our support services or submit false reports of abuse or misconduct;
• Use the Services in a manner inconsistent with any applicable laws or regulations;
• Engage in unauthorized framing of or linking to the Services;
• Upload or transmit viruses, Trojan horses, or other material that interferes with any party's uninterrupted use and enjoyment of the Services;
• Engage in any automated use of the system, such as using scripts, data mining, robots, or similar data gathering tools;
• Delete the copyright or other proprietary rights notice from any Content;
• Attempt to impersonate another user or person or use the username of another user;
• Attempt to bypass any measures of the Services designed to prevent or restrict access;
• Copy or adapt the Services' software, including but not limited to HTML, JavaScript, or other code;
• Decipher, decompile, disassemble, or reverse engineer any of the software comprising or making up the Services.

5. User Generated Contributions

The Services may allow you to upload or post content such as project photos, notes, and comments ("Contributions"). By uploading or posting Contributions, you represent and warrant that:

• Your Contributions do not violate any applicable law, regulation, or third-party rights;
• Your Contributions are not false, inaccurate, or misleading;
• You have the necessary rights and permissions to upload the Contributions; and
• Your Contributions do not contain unsolicited advertising, spam, or malicious code.

We reserve the right to remove any Contributions that violate these Terms or that we determine, in our sole discretion, are harmful or objectionable.

6. Contribution License

By posting Contributions, you grant us a limited license to use, store, and display your Contributions solely for the purpose of providing the Services to you and your organization. You retain ownership of your Contributions. We do not claim any ownership rights over your Contributions.

7. Services Management

We reserve the right, but not the obligation, to:

• Monitor the Services for violations of these Terms;
• Take appropriate legal action against anyone who, in our sole discretion, violates the law or these Terms;
• Refuse, restrict access to, limit the availability of, or disable any of your Contributions or any portion thereof;
• Remove from the Services or otherwise disable files and content that are excessive in size or burdensome to our systems; and
• Otherwise manage the Services in a manner designed to protect our rights and property and to facilitate the proper functioning of the Services.

8. Term and Termination

These Terms shall remain in full force and effect while you use the Services. We reserve the right to deny access to and use of the Services, without notice and in our sole discretion, to any person for any reason or for no reason.

If we terminate or suspend your account for any reason, you are prohibited from registering and creating a new account under your name, a fake or borrowed name, or the name of any third party. In addition to terminating or suspending your account, we reserve the right to take appropriate legal action.

9. Modifications and Interruptions

We reserve the right to change, modify, or remove the contents of the Services at any time or for any reason at our sole discretion without notice. We will not be liable for any modification, suspension, or discontinuance of the Services.

We cannot guarantee the Services will be available at all times. We may experience hardware, software, or other problems or need to perform maintenance, resulting in interruptions, delays, or errors. We reserve the right to change, revise, update, suspend, or discontinue the Services at any time without notice. You agree that we have no liability whatsoever for any loss, damage, or inconvenience caused by your inability to access or use the Services during any downtime or discontinuance.

10. Governing Law

These Terms are governed by and construed in accordance with the laws of the State of Arizona, without regard to its conflict of law principles. Any disputes arising out of or relating to these Terms or the Services will be resolved exclusively in the state or federal courts located in Maricopa County, Arizona, and you consent to the personal jurisdiction of those courts.

11. Dispute Resolution

Informal negotiations

To expedite resolution and control the cost of any dispute, the Parties agree to first attempt to negotiate any dispute informally for at least 30 days before initiating arbitration. Informal negotiations begin upon written notice from one Party to the other.

Binding arbitration

If the Parties are unable to resolve a dispute through informal negotiations, the dispute shall be finally and exclusively resolved through binding arbitration. The arbitration shall be conducted in Maricopa County, Arizona. If the arbitrator finds that arbitration fees are excessive, Iwen Labs LLC will pay such fees. Each Party retains the right to bring an individual action in small claims court and to seek injunctive or other equitable relief.

Restrictions

The Parties agree that any arbitration shall be limited to the dispute between the Parties individually. To the full extent permitted by law, no arbitration shall be joined with any other proceeding, and there is no right or authority for any dispute to be arbitrated on a class-action basis.

Time limit

The Parties agree that any cause of action arising out of or related to the Services must commence within 3 years after the cause of action accrues. Otherwise, such cause of action is permanently barred.

12. Corrections

There may be information on the Services that contains typographical errors, inaccuracies, or omissions, including descriptions, pricing, availability, and various other information. We reserve the right to correct any errors, inaccuracies, or omissions and to change or update the information on the Services at any time, without prior notice.

13. Disclaimer

THE SERVICES ARE PROVIDED ON AN AS-IS AND AS-AVAILABLE BASIS. YOU AGREE THAT YOUR USE OF THE SERVICES WILL BE AT YOUR SOLE RISK. TO THE FULLEST EXTENT PERMITTED BY LAW, WE DISCLAIM ALL WARRANTIES, EXPRESS OR IMPLIED, IN CONNECTION WITH THE SERVICES AND YOUR USE THEREOF, INCLUDING, WITHOUT LIMITATION, THE IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, AND NON-INFRINGEMENT. WE MAKE NO WARRANTIES OR REPRESENTATIONS ABOUT THE ACCURACY OR COMPLETENESS OF THE SERVICES' CONTENT AND WE WILL ASSUME NO LIABILITY OR RESPONSIBILITY FOR ANY ERRORS, MISTAKES, OR INACCURACIES OF CONTENT.

14. Limitations of Liability

IN NO EVENT WILL WE OR OUR MEMBERS, EMPLOYEES, OR AGENTS BE LIABLE TO YOU OR ANY THIRD PARTY FOR ANY DIRECT, INDIRECT, CONSEQUENTIAL, EXEMPLARY, INCIDENTAL, SPECIAL, OR PUNITIVE DAMAGES, INCLUDING LOST PROFIT, LOST REVENUE, LOSS OF DATA, OR OTHER DAMAGES ARISING FROM YOUR USE OF THE SERVICES.

NOTWITHSTANDING ANYTHING TO THE CONTRARY CONTAINED HEREIN, OUR LIABILITY TO YOU FOR ANY CAUSE WHATSOEVER AND REGARDLESS OF THE FORM OF THE ACTION, WILL AT ALL TIMES BE LIMITED TO THE LESSER OF: (A) THE AMOUNT PAID, IF ANY, BY YOU TO US DURING THE SIX (6) MONTH PERIOD PRIOR TO ANY CAUSE OF ACTION ARISING; OR (B) $500.00 USD.

15. Indemnification

You agree to defend, indemnify, and hold us harmless, including our members, employees, and agents, from and against any loss, damage, liability, claim, or demand, including reasonable attorneys' fees and expenses, made by any third party due to or arising out of: (1) your use of the Services; (2) breach of these Terms; (3) any breach of your representations and warranties set forth in these Terms; (4) your violation of the rights of a third party; or (5) any harmful act toward any other user of the Services with whom you connected via the Services.

16. User Data

We will maintain certain data that you transmit to the Services for the purpose of managing the performance of the Services, as well as data relating to your use of the Services. Although we perform regular routine backups of data, you are solely responsible for all data that you transmit or that relates to any activity you have undertaken using the Services.

You agree that we shall have no liability to you for any loss or corruption of any such data, and you hereby waive any right of action against us arising from any such loss or corruption of such data.

17. Electronic Communications, Transactions, and Signatures

Visiting the Services, sending us emails, and completing online forms constitute electronic communications. You consent to receive electronic communications, and you agree that all agreements, notices, disclosures, and other communications we provide to you electronically, via email and on the Services, satisfy any legal requirement that such communication be in writing.

You hereby agree to the use of electronic signatures, contracts, orders, and other records, and to the electronic delivery of notices, policies, and records of transactions initiated or completed by us or via the Services.

18. Miscellaneous

These Terms and any policies or operating rules posted by us on the Services constitute the entire agreement and understanding between you and us. Our failure to exercise or enforce any right or provision of these Terms shall not operate as a waiver of such right or provision.

These Terms operate to the fullest extent permissible by law. We may assign any or all of our rights and obligations to others at any time. We shall not be responsible or liable for any loss, damage, delay, or failure to act caused by any cause beyond our reasonable control.

If any provision or part of a provision of these Terms is determined to be unlawful, void, or unenforceable, that provision or part of the provision is deemed severable from these Terms and does not affect the validity and enforceability of any remaining provisions.

19. Estimation and AI Output Disclaimer

Roof measurements, cost estimates, material classifications, and other property data outputs generated by the Services are approximations derived from satellite imagery, aerial photography, and third-party data sources. These outputs are intended solely as sales aids to support preliminary project scoping and are not a substitute for a physical roof inspection by a qualified contractor.

Iwen Labs LLC makes no representation as to the accuracy or completeness of AI-generated estimates and is not liable for any business decisions, bids, contracts, or customer commitments made in reliance on them.

20. Contact Us

In order to resolve a complaint regarding the Services or to receive further information regarding use of the Services, please contact us at: